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FAQs

local_shippingShipping

Absolutely! We provide worldwide shipping. However, keep in mind that, depending on your country, customs charges may apply. These additional fees are usually charged by your postal service upon arrival and will be at your own expense.

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest assured, we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, the estimated delivery time is between 3 to 10 business days depending on your country or region. Please consider any holidays that might impact delivery times.
We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs.

International shipping may take longer than expected due to customs clearance.
The volume of orders we experience during Holidays and Sales can affect our shipping/delivery time too. We understand the frustration of having to wait for your purchase longer than anticipated. Still, we assure you, we're doing EVERYTHING possible to prepare, ship, and deliver everyone's orders promptly and efficiently.
You can track your order to see where it is at any time. If you need help in tracking your parcel or would like to inquire about it, don't hesitate to get in touch with us by e-mail at the following address: hello@mukka.com
Important: (Make sure your shipping address information is correct to ensure faster, safer delivery.) Mukka.com is not responsible for returned items due to incorrect/incomplete shipping addresses.

Yes absolutely, wait three days after you have placed your order and send us an e-mail at hello@mukka.com.

paymentsPayment

You can select your preferred payment method at checkout.
We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. Note that additional exchange fee may apply if your currency is other than US dollars.

Right now, we're able to show dozens of global currencies to give you a sense of how our prices convert into other currencies. We're working to implement new payment systems that will allow us to accept different currencies and dozens of different regional payment systems. So while the content of your cart may currently be displayed in your local currency, our store process all orders in GBP at the most current exchange rate.

list_altOrders and Returns

We are so sorry that this happened to you. Send us a picture of the defective product at hello@mukka.com, and we will send you a new product as soon as possible.

We do our best to solve any problems that our customers might encounter with their online purchases. If you still wish to receive a refund on your order, we can, of course, complete the payment. Note that If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. For more information, please read our refund policy.

If you need to cancel or make changes to your order, you will need to contact us within 12 hours of placing the order. Unfortunately, once orders are processed, cancellations aren't allowed.

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